FAQ’s

Below are some of the most frequent questions we get asked. If you need to know more, don’t worry. Just get in contact to see how we can help.

What is Mugworts.co.uk?

  • Mugworts.co.uk is an online store specializing in scented candles and wax melts. But that is not all we do. We supply tarot bags, scrying mats. tote bags as well as many different Halloween items.

How can I place an order on Mugworts.co.uk?

  • Placing an order on Mugworts.co.uk is easy! Simply browse our website, add the desired items to your cart, proceed to checkout, and follow the prompts to complete your purchase.

What payment methods are accepted on Mugworts.co.uk?

  • We accept various payment methods, including credit/debit cards. These are securely processed through PayPal.

What is your return and exchange policy?

  • We want you to be completely satisfied with your purchase. Please refer to our return and refund policy page for detailed information on our return and exchange policy.

How can I contact Mugworts for customer support?

  • If you have any questions or concerns, our customer support team is here to help! You can reach us via contact us page.

Is there a physical store location for Mugworts.co.uk?

  • Currently, Mugworts operates exclusively as an online store. We do not have a physical retail location.

Can I cancel or modify my order after it has been placed?

  • We strive to process orders quickly, but if you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request.

What shipping methods do you offer and is shipping tracked?

  • Goods sent to UK are sent by 1st class Royal Mail Post. Small and large parcels will have a proof of postage. This is available upon request. All goods sent internationally will have a tracking number. The cost of the shipping is calculated by weight and is displayed in the checkout before payment is taken.

Are there any shipping restrictions or limitations?

  • We offer worldwide shipping. Please refer to our shipping methods for more information on shipping rates, delivery times, and any restrictions.

How do I track my order?

  • Once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package. See shipping methods for details.

How can I stay updated on new products or promotions?

  • To stay informed about our latest products and promotions, you can sign up for our newsletter or follow us on [list social media platforms where you are active].

What measures do you take to ensure the privacy and security of customer information?

  • At Mugworts we take the privacy and security of customer information very seriously. We use industry-standard encryption and security measures to protect your personal data.

Are your products ethically sourced or environmentally friendly?

  • We are committed to offering products that are ethically sourced and environmentally friendly whenever possible. We carefully select our suppliers and strive to minimize our environmental impact.

How do I care for products purchased from Mugworts.co.uk?

  • For information on how to care for specific products purchased from Mugworts.co.uk, please refer to the product packaging or instructions provided on our website. If you have any questions, feel free to contact us for assistance.